Subscriptions are managed by the store, not inside WalkUp Songs. Cancel through the App Store on iPhone/iPad or Google Play on Android. Uninstalling the app does not cancel a subscription.
Cancel on iPhone or iPad
Use the Apple ID that purchased the subscription.
- Open the Settings app.
- Tap your name at the top, then tap Subscriptions.
- Tap WalkUp Songs (or the subscription you want to cancel).
- Tap Cancel Subscription. You may need to scroll down to find it.
- Confirm the cancellation when prompted.
Already canceled? If there’s no Cancel button — or you see a red expiration message — the subscription is already set to end and won’t renew.
You can also manage subscriptions in the App Store: tap your profile photo → Subscriptions.
Official Apple help: Cancel a subscription from Apple.
Cancel on Android
Use the Google account that purchased the subscription.
- Open the Google Play Store app.
- Tap your profile icon (top right).
- Tap Payments & subscriptions → Subscriptions.
- Select WalkUp Songs.
- Tap Cancel subscription and follow the prompts.
Important: Deleting the app from your phone does not stop billing. You must cancel in Google Play.
Official Google help: Cancel a subscription on Google Play.
What happens after you cancel
Access continues until the period ends
You’ll usually keep premium features until the end of the current billing period. You won’t be charged again after that.
One-time purchases don’t renew
Things like Remove Ads are one-time purchases — there’s nothing to cancel. They stay on your account.
Apple Music / Spotify are separate
Those are billed by Apple or Spotify, not as a WalkUp Songs subscription. Cancel them in their own account settings if needed.
FAQ
Make sure you’re signed in with the same Apple ID or Google account used for the purchase. On a family plan, the organizer’s account may manage the subscription. If you only bought Remove Ads, it won’t appear under Subscriptions because it’s not a recurring charge.
No. Apple and Google require subscriptions to be canceled by the account holder in the App Store or Google Play. We can’t cancel store billing on your behalf.
Refunds are handled by Apple or Google. For Apple: reportaproblem.apple.com. For Google Play: open the Play Store → profile → Payments & subscriptions → Budget & history, find the charge, and request a refund if available.
Email walkupmusicapp@gmail.com with your platform (iOS or Android) and a screenshot of what you see under Subscriptions — we’ll help point you in the right direction.