WalkUp Songs — Support

Walk-up music for youth baseball & softball

Contact Us

Have a question, found a bug, or want to suggest a feature? We'd love to hear from you.

Email us at walkupmusicapp@gmail.com and we'll get back to you as soon as we can.

Frequently Asked Questions

Do I need an Apple Music subscription?

An Apple Music subscription lets you search and play any song from the Apple Music catalog. Without one, you can still use songs from your personal music library, built-in sound effects, or text-to-speech announcements.

Why does my song stop playing?

Make sure you've granted WalkUp Songs access to Apple Music when prompted. Also check that your device isn't in Silent Mode — flip the switch on the side of your iPhone. If the problem persists, try force-quitting the app and reopening it.

How do I sync teams between devices?

Your teams and settings sync automatically via iCloud. Make sure both devices are signed in to the same Apple ID with iCloud Drive turned on. Changes may take a moment to appear on the other device.

How do I remove ads?

Go to Settings in the app and tap "Remove Ads" to make a one-time purchase. This removes all banner ads permanently — no subscription required.

Can I use my own music files?

Yes! When assigning a song to a player, choose "Music Library" to pick from songs stored on your device. You can sync music to your iPhone via the Finder or iTunes.

What devices are supported?

WalkUp Songs requires an iPhone or iPad running iOS 18 or later.